Terms & Conditions

Terms and Conditions

Pacific Crest Auto Car Transport

Effective Date: May 16, 2026

Welcome to Pacific Crest Auto Car Transport. These Terms and Conditions govern your use of our website and auto transport services. By accessing our website or booking services with us, you agree to comply with these terms.

Please read these Terms and Conditions carefully before using our services.

1. Services Provided

Pacific Crest Auto Car Transport provides vehicle transportation and logistics coordination services for customers throughout Naples, FL and across the United States.

Our services may include:

  • Door-to-door auto transport
  • Open auto transport
  • Enclosed auto transport
  • State-to-state vehicle shipping

All services are subject to availability, scheduling, weather conditions, road conditions, and carrier availability.

2. Quotes & Pricing

All quotes provided are estimates based on the information supplied by the customer at the time of request.

Pricing may vary due to:

  • Vehicle size and weight
  • Pickup and delivery locations
  • Seasonal demand
  • Fuel costs
  • Carrier availability
  • Vehicle condition

Final pricing may change if incorrect or incomplete information is provided by the customer.

3. Booking & Scheduling

Transport dates are estimated and not guaranteed unless otherwise stated in writing.

Pickup and delivery windows may be affected by:

  • Weather conditions
  • Traffic delays
  • Mechanical issues
  • Road restrictions
  • Carrier scheduling

Pacific Crest Auto Car Transport is not responsible for delays caused by circumstances beyond our control.

4. Vehicle Preparation Requirements

Customers are responsible for properly preparing their vehicles before transport.

Before shipment, customers should:

  • Remove personal belongings
  • Secure loose parts and accessories
  • Maintain no more than one-quarter tank of fuel
  • Disable alarms
  • Provide accurate vehicle condition information

Failure to properly prepare a vehicle may result in delays or additional charges.

5. Personal Items

Customers are discouraged from placing personal items inside vehicles during transport.

Pacific Crest Auto Car Transport and assigned carriers are not responsible for:

  • Lost items
  • Damaged belongings
  • Theft of personal property inside vehicles

Any personal items left inside the vehicle are at the customer’s own risk.

6. Vehicle Inspection

Vehicles are inspected at pickup and delivery.

Customers or their representatives must:

  • Review the vehicle condition report
  • Note any existing damage before transport
  • Inspect the vehicle upon delivery

Any transport-related damage claims must be reported immediately at the time of delivery.

7. Insurance Coverage

All contracted carriers are required to maintain insurance coverage during vehicle transport.

Coverage limits and conditions vary by carrier. Customers may request proof of carrier insurance before shipment.

Pacific Crest Auto Car Transport acts as a transportation broker and is not liable for damages exceeding the carrier’s insurance coverage.

8. Cancellation Policy

Customers may cancel their transport order before carrier assignment.

Cancellation fees may apply depending on:

  • Scheduling status
  • Carrier dispatch status
  • Administrative processing

Once a carrier has been assigned or dispatched, cancellation charges may increase.

9. Limitation of Liability

Pacific Crest Auto Car Transport is not responsible for:

  • Delays caused by weather or road conditions
  • Mechanical failures
  • Acts of nature
  • Damage caused by pre-existing vehicle issues
  • Personal belongings inside vehicles

We are not liable for indirect, incidental, or consequential damages related to transport services.

10. Customer Responsibilities

Customers agree to:

  • Provide accurate shipping information
  • Ensure vehicle accessibility for pickup and delivery
  • Maintain operational vehicle condition unless otherwise disclosed
  • Be available during pickup and delivery or provide an authorized representative

Failure to comply may result in delays or additional charges.

11. Website Use

Users agree not to:

  • Misuse the website
  • Attempt unauthorized access
  • Distribute malicious software
  • Use website content unlawfully

All website content remains the property of Pacific Crest Auto Car Transport unless otherwise stated.

12. Intellectual Property

All logos, branding, website content, graphics, and written materials are the property of Pacific Crest Auto Car Transport and may not be copied, reproduced, or distributed without permission.

13. Privacy

Customer information is handled according to our Privacy Policy. By using our services, you consent to the collection and use of information as outlined in the Privacy Policy.

14. Changes to Terms & Conditions

Pacific Crest Auto Car Transport reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Updated terms will be posted on this page with the revised effective date.

15. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Florida.

Any disputes arising from services or website use shall be handled within the appropriate courts located in Florida.

Contact Us

If you have questions regarding these Terms and Conditions, please contact: